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Examinando por Materia "CALIDAD"

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    PublicaciónAcceso abierto
    La Atención al Cliente, el Servicio, el Producto y el Precio como Variables Determinantes de la satisfacción del Cliente en una Pyme de Servicios
    (Revista GEON (Gestión, Organizaciones y Negocios), 2019-07-16) Valenzuela Salazar, Nemecio Lorenzo; Buentello Martínez, Clara Patricia; Gomez, Lilia Alanis; Villareal Sánchez, Veronica
    Service quality has become very important in recent years in all businesses, because customers currently have very high expectations and skills are higher, as each company tries to match or exceed these expectations. Good quality services must be offered and anticipated to respond to a broad range of customer needs. Service quality is not only about how to manage a product, but how to serve customers before and after handling. That is why quality in the service is used in organizations as a tool for differentiation.
  • Miniatura
    PublicaciónAcceso abierto
    Diseño de Manual de Sistema Integrado de Gestión: Ambiental, Calidad y Seguridad y Salud en el Trabajo en Plusagro S.A.S Cumaral - (Meta).
    (Villavicencio: Universidad de los Llanos, 2019) Cespedes García, Lina Andrea; Director: Urbina Angarita, Ayza Yamir. MSC. Sistemas Integrados de Gestión
    Plusagro S.A.S, empresa dedicada a la comercialización de maquinaria agrícola en búsqueda del crecimiento empresarial ha implementado el sistema integrado de gestión como estrategia de apertura de mercados y respuesta oportuna a sus partes interesadas. En este sistema se integran estándares de calidad, ambientales y seguridad y salud en el trabajo que corresponden a las normas NTC-ISO 9001:2015, NTC-ISO 14001:2015 y OHSAS 18001:2007 respectivamente, aplicados a todos los procesos de la empresa.
  • Miniatura
    PublicaciónAcceso abierto
    Educación Integral para el Éxito Profesional del Administrador
    (Revista GEON (Gestión, Organizaciones y Negocios), 2020-01-20) Morales Mejía, Guadalupe; Bahena Benítez, Falinda Elizabeth
    Education in Mexico has been the subject of study for decades, in media such as international congresses, public policies, plans and government programs that have determined the importance it has in teaching and transcendence for the training of students in basic education articulated with educational programs that lead to integral education, seen as the formation of aspects: intellectual, emotional, social, physical, that strengthen children and thus acquire the skills and values ​​to face a demanding and competitive society as professionals. The research was conducted in 3 primary schools in the city of Puebla, all agreed that students graduate with low academic performance, lack of values ​​and poor skills, so when they arrive at the University where we receive them, they present weaknesses in knowledge, commitment, responsibility. Therefore it is necessary to implement a model of Integral Education with which the necessary knowledge and skills are obtained that in turn would motivate them to enter the University and likewise would graduate with the skills that allow them a better performance as professionals to occupy a place in the MSMEs that represent 90% of the Companies in Puebla and generate 72% of employment (INEGI 2017) being the source of subsistence for the Poblana society