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Examinando por Materia "organización"

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  • Miniatura
    PublicaciónSólo datos
    La atención al cliente, el servicio, el producto y el precio como variables determinantes de la satisfacción del cliente en una pyme de servicios
    (Universidad de los Llanos, 2019-07-16) Valenzuela Salazar, Nemecio Lorenzo; Buentello Martínez, Clara Patricia; Gomez, Lilia Alanis; Villareal Sánchez, Veronica
    La calidad en el servicio se ha adquirido de mucha importancia en los últimos años en todos los negocios, debido a que los clientes actualmente tienen expectativas muy elevadas y las competencias son mayores, ya que cada empresa trata de igualarse o exceder dichas expectativas. Se deben ofrecer buenos servicios de calidad y anticiparse para responder a una amplia de necesidades de los clientes. La calidad en el servicio no solamente se trata de cómo saber manejar un producto, si no como servir a los clientes antes y después de su manejo. Es por eso que la calidad en el servicio es utilizada en las organizaciones como dicha herramienta de diferenciación.
  • Miniatura
    PublicaciónAcceso abierto
    La Comunicación Organizacional en la Gestión Empresarial: Retos y Oportunidades en el Escenario Digital
    (Revista GEON (Gestión, Organizaciones Y Negocios), 2020-01-20) Pineda Henao, Alejandra Eugenia
    The market transformations that have been generated by global phenomena impact the organizational scenario. Organizational communication is one way to adapt to such changes, being a process of interaction, which goal is to achieve value cocreation in all contexts and with different audiences. Organizational communication is a discipline based on the social and management sciences. Due to this, the Classic Schools theories refer to communication from an operational perspective, whose sole purpose is to promote order and productivity. However, organizational communication took other meanings that were endorsed from the Human and Systemic approaches. As a result, organizational communication is a facilitator and promoter of management and competitivity in the organization. From the perspective of an internal component, organizational communication facilitates the management and appropriation of organizational culture through the interaction of employees surrounding the actions of the organization. On the other hand, external communication promotes the reputational wok of the organization towards different audiences: clients, media, associations, industry associations, among others. Currently, organizational communication is facing significant challenges created by Information and Communication Technologies. The dynamics involved imply co-creation and building narratives through the use of digital platforms which objective is to strengthen the relationships with audiences, avoiding the compromise of target and goal achievement by the organization. This article is part of a theory review of a research project called Organizational communication strategies for digital scenarios used by SMEs. in the case of Manizales.